Ben Taylor
Senior Director, European Business Operations @TrueCommerce
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WORK HISTORY
Senior Director, European Business Operations @TrueCommerce
Cambridge, GB
Established and led the European Business Operations function, building capability, processes and governance from the ground up across the EMEA region.• Played a key role in shaping EMEA business strategy, working closely with executive leadership to define priorities, operating models and growth initiatives.• Translated corporate strategy into clear functional objectives, KPIs and execution plans; implemented weekly performance reporting to the global executive leadership team.• Delivered data driven insight and analysis to provide visibility on critical cross functional initiatives, including churn reduction, service performance and sales effectiveness across strategic product lines.• Conceived, designed and implemented commercially critical programmes including Incident Management and Change Control, significantly reducing operational and client risk.• Led a large, internationally dispersed service desk organisation across the UK, Denmark, Germany and Vietnam, driving consistency, performance, retention and growth.• Oversaw procurement and in house development of tooling to support sales growth, improve operational efficiency and strengthen risk controls.• Acted as a senior operational and commercial representative in client and prospect facing engagements, positioning business operations maturity as a differentiator to win and retain enterprise relationships.
EDUCATION
University of Greenwich
BA, Sociology and Psychology
CIM | The Chartered Institute of Marketing
CIM Professional Certificate
SKILLS
ABOUT BEN TAYLOR
An experienced and highly motivated strategic leader with a strong track record of driving team performance, operational excellence and commercial outcomes within high growth, enterprise grade, SaaS and technology-led organisations. Known for combining strategic clarity with hands-on execution to deliver sustainable multi digit growth, cost efficiency and risk reduction.Brings a rare and commercially valuable breadth of experience across business operations, sales, pre-sales, product, eCommerce and go-to-market leadership. Demonstrates strong strategic judgement, sharp commercial awareness, high emotional intelligence and deep technical fluency across complex B2B SaaS environments.Proven ability to build, lead and scale high-performing, internationally distributed teams that conceive, develop, deliver and operationalise initiatives with tangible commercial impact. Comfortable operating at executive level to shape direction and challenge constructively, while remaining closely engaged with teams on the ground and happy to get “hands on” when required.Highly motivated, self-directed and adaptable, performing strongly in collaborative, fast-moving environments and providing calm, decisive leadership through change and ambiguity.
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