Ben Roscillo

About Ben Roscillo

Strategic and visionary leader with extensive experience defining, managing, and measuring all aspects of the customer experience company-wide, while driving sales, retention rates, and growth. Proven success in solving complex customer issues across large enterprise organizations. Deep expertise in capably building, leading, and inspiring high-performance sales and customer success teams to provide world-class employee and customer experiences. Possesses a work ethic and team player mindset to work successfully with cross-functional leadership to achieve organizational objectives.Highlights:Solutions Engineering: Worked with numerous enterprise clients to analyze business needs, recommend, and demonstrate solutions for increased productivity and efficiency of operations. Sales Enablement: Experienced with product marketing, creating content, and training sales teams while providing ongoing management of sales process and product updates. Strategic Partnerships: Consulting with enterprise firms and 3rd-party integrated partners to develop go-to-market strategies and strengthen networks.Customer Success: Achieved 91% customer satisfaction score through capable management of resources and hands-on customer support approach.

Experience

1. Director of Business Solutions

   Factura.Ai

   Feb 2024 — Present

   Factura.ai is a purpose-built AP solution for multi-location businesses. First and foremost, we are in the customer service business. Also, our next-generation architecture is designed to help you set up fast, streamline the AP process, and scale your business.

Education

• University of Maine

  Bachelor of Business Administration