Ben Richards

WORK HISTORY

EDUCATION

SKILLS

ABOUT BEN RICHARDS

Experienced Operations Manager with over 12 years’ leadership experience across 3PL, ecommerce and retail distribution environments.I currently lead warehouse operations within a fast-paced fulfilment setting, with responsibility for operational performance, labour planning, service delivery and Health & Safety compliance. My focus is simple — build strong teams, run disciplined operations, and consistently deliver against SLA and KPI targets.Throughout my career I have progressed from shop floor to Site Manager, giving me a strong understanding of both frontline operations and management accountability. I am comfortable leading large teams, managing performance issues, driving productivity improvements and maintaining customer relationships at site level.I take pride in being a visible, hands-on leader who sets clear expectations and builds accountability within teams. I work best in high-volume environments where organisation, pace and decision-making matter.Recent impact highlights include: • Improving pick accuracy to 99%+ through process control • Reducing overtime spend through better labour forecasting • Increasing OTIF performance through structured KPI tracking • Successfully implementing WMS improvements with minimal disruption • Delivering productivity improvements through workflow redesignCore strengths: Warehouse & 3PL Operations | KPI & SLA Delivery | Labour Planning | Continuous Improvement | Health & Safety | Team Development | WMS Systems | Peak PlanningI am interested in Operations Manager or Senior Site Manager opportunities within logistics, fulfilment or distribution environments where strong operational leadership and performance focus are valued.