Ben Redcross

About Ben Redcross

Effective manager with distinguished career leading productive customer service operations through team leadership, performance optimization, client needs assessment, and quality controls. Dynamic communication, organization, analysis, and relationship management skills. Extensive experience in customer service, inventory control, VMI (vendor managed inventory), transportation, warehousing, logistics, inside sales, call centers, process improvement. Skilled strategist and tactician recognized for driving revenues through process updates and performance enhancements initiatives. Consistently earned top ranks in performance in every position held by bringing revenues, profits, and market share to new heights. Motivated leader skilled at building top-performing teams focused on superior service delivery and accountability for goal achievement. Coached a network of customer service professionals to achieve maximum motivation, collaboration and productivity.

Experience

1. Sales Operations and Reporting Manager

   Plum Organics

   Nov 2015 — Present · CA

   Sales Operations and Reporting Manager (Grocery and Club) PLUM ORGANICS2015-present Emeryville, CAResponsible for supporting the Plum Sales teams as the business expert in creating, analyzing, and reporting sales relevant data. Additional responsibilities include management of all upfront preparation of salvage/aged inventory sales. SAP updating, credit liaison, inventory allocation and price list management. Serve as a partner to the Sales Director by capturing key information about or from prospective customers, follow-up on customer inquiries and resolution of customer related problems• Streamlined aged inventory process by simplifying and updating customer proposal process. Sold monthly average of 20K cases of aged inventory to select customer base• Lead liaison with Customer Service, Supply and Demand Planning, and Logistics teams representing customer and sales requirements• Managed sample order process, including coordination with outside distribution facilities of all field sales sample request along with management of sample inventories in distribution locations and headquarters• Maintenance of content and oversight of current product assets for use with Kwikee, Blue and Gladson systems.• Provide ISales expertise to the sales team in the role of trainer for all new hires and point contact for issue resolution.

Education

• University of San Francisco

  Bachelor of Science