Ben Wallace

About Ben Wallace

What I excel at- Senior Leadership experience scaling and growing B2B product and…

Experience

1. Customer Success, Product Manager, Service Offer Management

   Intel

   Sep 2023 — Present · Austin, TX, US

   Customer Success Product Manager within the Global Customer Success (GCS) organization, responsible for managing the end-to-end lifecycle of service offerings, from development through to launch. Responsible for creating new revenue streams for Intel and ensuring the delivery of high-value outcomes for Intel\'s SaaS, hardware products, and solutions. Identified unmet market and customer needs, defined the product strategy, and prioritized the roadmap, while collaborating cross-functionally. Developed pricing models, packaging options, and value propositions for service offerings, in addition to conducting industry, competitor, and customer research. Key Responsibilities- Strategic Development: Crafting and executing a comprehensive services monetization strategy that aligns with Intel\'s overarching business objectives- Market Research: Conducting in-depth market research to identify customer needs and industry trends, integrating these insights into service development- Service Management: Creating and managing a portfolio of technical support and success offerings, as well as professional and technical services packages for Intel\'s SaaS and hardware products- Cross-functional Collaboration: Working closely with Sales, Marketing, Product Management, and Engineering teams to ensure cohesive go-to-market strategies and alignment- Pricing and Packaging: Defining pricing models, packaging options, and value propositions for various service offerings- Performance Analysis: Monitoring key performance metrics, assessing the effectiveness of service offerings, and making data-driven recommendations for enhancements.

Education

• Texas State University-San Marcos

  BBA

Skills

• Sql
• Visio
• Oracle Order Management
• Software Requirements
• Kpi Implementation
• Stakeholder Engagement
• Business Process
• Xml
• Business Solutions Development
• Oracle Deport Repair
• Oracle
• Requirements Analysis
• Business Process Design
• Solutions Design
• Project Management
• Kpi Reports
• Kpi Dashboards
• Cross-Functional Team Leadership
• Oracle E-Business Suite
• Operations Management
• Program Management
• Business Analysis
• Data Analysis
• Logistics
• Software Project Management
• Stakeholder Management
• Erp
• Technical Solution Design
• Senior Program Management
• Solution Development
• Business Process Automation
• Oracle Sql Developer
• Tableau
• Program Coordination
• Functional Requirements
• Requirements Management
• Process Optimization
• Erp Implementations
• Process Excellence
• Reverse Logistics