Ben Perry
Customer Service Representative at PSI
- Role
- Customer Service Representative at PSI Services LLC
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Ben Perry
I’m an aspiring IT Technician with a strong customer service background, actively…
Experience
Customer Service Representative
Sep 2024 — Present · US
Delivered exceptional customer service by providing comprehensive support to test takers, addressing inquiries, and troubleshooting account-related issues over the phone. Proficiently used UCS2 Scheduling Software to manage and schedule appointments for test takers. Compiled and analyzed the \'Customer Information\' report, tracking data related to test taker profiles, test logistics, study materials, and state-specific protocols. Collaborated effectively with cross-functional teams using Zendesk to resolve tickets and communicate operational issues on behalf of test takers.
Education
Professional Institute of Technology and Accounting
A+, Network+, Security+, Information Technology
Green Valley High School
Advanced Diploma
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