Ben Odonnell
Head of Customer Service @Primrose
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WORK HISTORY
Head of Customer Service @Primrose
ABOUT BEN ODONNELL
Highly experienced Customer Service Leader with over a decade of proven success in transforming support operations and delivering exceptional customer experiences.*Strategic Customer Service Direction: Demonstrable ability to transform support operations and achieve outstanding customer experiences.*Team Leadership & Development: Inspires teams to achieve excellence, fostering a culture of continuous improvement and innovation.*Omnichannel Proficiency: Effectively leverages advanced omnichannel technologies to enhance service standards.*Data-Driven Insight: Employs data-driven strategies to optimise key performance indicators (KPIs) and improve performance.*Comprehensive Service Management: Skilled in managing all facets of customer service, including budget control.*Resource Management: Adept at integrating in-house and Business Process Outsourcing (BPO) resources to meet seasonal fluctuations.*Operational Integration: Successfully navigates complex challenges, including digital platform implementation and acquisition integrations.*Customer Loyalty Focus: Dedicated to cultivating long-term customer loyalty through exceptional service.*Strategic Vision & Practical Delivery: Combines strategic thinking with hands-on leadership to deliver results.
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