Ben Nguyen

About Ben Nguyen

Professional Summary• Principal Engineer with over 25 years of experience providing support for Oracle Fusion Cloud SCM Applications and Oracle Enterprise Resource Planning (ERP) E-Business Suite products.• Analyze and troubleshoots Oracle Application problem working with customers and technical staffs.• Areas of expertise include Fusion Oracle Cloud Order Management, Inventory, Procurement, Internet of Things (IoT) and Service Logistics. Extensive experience with Oracle ERP products such as Oracle Management Suite, Inventory, Purchasing, and Material Requirement Planning (MRP). • Troubleshoot application performance issue through performing application healthcheck, analyzing AWR reports and server performance tuning.• Implementation specialist for Medifast where duties include overseeing implementation schedule by working with client upper management and collaborating between Oracle Support and Development team to ensure that smooth go-live with Oracle Fusion Cloud Application products.• Extensive experience in writing SQL scripts, test and troubleshooting software issues and collaborating with development team to develop fix for software bugs and data integrity. • Effective negotiator and strategic thinker to ensure that client implementation results in greatest return of investment when utilizing Oracle software.• Strong communicator to influence peers and clients in obtaining buy in of ideas and strategy.Skills Summary• Broad knowledge in cloud tools such as SOA, Weblogic and performing finest log level tracing in Applications.• Extensive experience in SQL scripting using tools such as SQL Developer and SQLPLUS• Patch application utilizing adpatch utility• In-depth knowledge of System Administrator, Application Developer and Application Administration and Maintenance• Familiarity of Cloud technology such as Oracle Infrastructure as a Service(IAAS), Platform as a Service(PAAS) and Software as a Service(SAAS)• Wrote white paper on Oracle Shipping Execution integration with Oracle Transportation Execution with BPEL interface• Adept knowledge with Oracle PL/SQL, UNIX, LINUX, C++, Java, Forms/OA Framework and BI PublisherOracle Certifications• Oracle Order Management Cloud Order to Cash 2020 Certified Implementation Specialist• Oracle E-Business Suite 12 Supply Chain Certified Implementation Specialist: Oracle Order Management

Experience

1. Principal Support Engineer

   Oracle

   May 1997 — Present

Education

• University of Central Florida

  Bachelor of Science, Industrial Engineering

  1990 — 1996