Ben Neale

WORK HISTORY

ABOUT BEN NEALE

As an experienced IT Manager with 19 years in the IT industry, I bring a deep understanding of technical operations, service delivery, and team leadership. My career has been shaped by a strong foundation in Incident, Problem, and Change Management, always aligned with ITIL best practices to ensure operational excellence and service continuity.I thrive both independently and collaboratively - having successfully led diverse teams of Technical Engineers and Service Desk Analysts. My leadership style is grounded in clear communication, constructive feedback, and a genuine passion for developing others—empowering team members to grow while delivering high-quality results.With a blend of technical expertise and exceptional customer service skills, I’ve consistently driven projects to completion under tight deadlines, ensuring stakeholder satisfaction and business alignment. Whether managing day-to-day operations or spearheading infrastructure projects, I bring a proactive, solutions-focused mindset to every challenge.I’m always open to connecting with like-minded professionals and exploring new opportunities where I can contribute, lead, and continue to grow.ILM Level 3 Diploma in Management, Microsoft Certified Professional, Microsoft Certified Technology Specialist, ITIL v3.0 Certified, AWS Certified Professional, Akamai Web Performance Technical Support Certified