Ben Mustard

Head of Operations @Mi Telecom

Lead operations and product delivery for an interconnected telecoms provider supporting live TV, radio, and enterprise clients across the UK and Europe.Own the delivery of high-availability voice platforms handling millions of calls in real-time broadcast environments. Work closely with major media and enterprise clients to design, build, and scale reliable communication solutions.Define technical strategy, manage distributed development teams, and oversee carrier relationships across SIP and PSTN networks. Delivered scalable hybrid infrastructure and introduced analytics-led optimisation to improve performance, reliability, and revenue.