Ben McCartney
Head of Workplace Experience @Luton Borough Council
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WORK HISTORY
Head of Workplace Experience @Luton Borough Council
Driving the council’s Workplace Experience strategy - leading Service Desk, Workplace Technology, and Digital Adoption & Change to create a modern, accessible, and people‑centred working environment that enables colleagues to do their best work.
EDUCATION
King Edward VII High School
GCSE
The College of West Anglia
BTEC Extended Diploma Level 3, Business
University of Lincoln
Bachelor of Arts - BA, Business And Management
ABOUT BEN MCCARTNEY
Dynamic and results-driven professional with over five years’ management experience, combining strong leadership of technology services with a passion for improving user experience. Skilled at turning data into actionable insights to enhance performance and service quality. Known for clear communication and building strong relationships across all levels, while balancing priorities to deliver practical, scalable solutions. Brings a collaborative approach to driving innovation and embedding user-focused practices, with a proven track record of leading change and fostering continuous improvement.
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