Ben Mainwaring

Freight Account Manager @AGI Global Logistics

Folkestone, GB

As a Freight Account Manager at AGI Global Logistics, I am responsible for managing a portfolio of clients and ensuring the smooth coordination of their freight and logistics requirements. My role focuses on maintaining strong customer relationships, providing tailored shipping solutions, and overseeing the end-to-end movement of goods across air, sea, and road freight services.Key responsibilities include:Managing day-to-day operations for assigned accounts, including booking shipments, tracking deliveries, and resolving any issues promptly.Acting as the primary point of contact for clients, ensuring exceptional customer service and communication throughout the shipping process.Coordinating with carriers, customs agents, and internal teams to ensure timely and cost-effective freight solutions.Monitoring and analysing account performance to identify growth opportunities and improve service efficiency.Providing accurate quotations, negotiating rates, and supporting clients with documentation and compliance requirements.Keeping up-to-date with industry trends, freight regulations, and global logistics developments to offer informed advice and support.In this role, I combine commercial awareness with operational expertise to ensure clients receive reliable, transparent, and value-driven freight forwarding services that reflect AGI’s commitment to excellence.