Ben Lee

WORK HISTORY

EDUCATION

ABOUT BEN LEE

I am currently working at ENSEK as a Settlements Analyst. I work, utilising SQL and DataBricks, to ensure all exceptions are resolved accurately and in a timely and efficient manner to support our clients and their portfolio of accounts.I previously worked at eEnergy PLC as a Junior Salesforce Administrator. I supported the Salesforce Manager in reporting and updating records in the Salesforce Lightning platform, while training for my Salesforce Associate certification, which I successfully achieved in December 2022.Previously I worked at Shell Energy for 6 years in a variety of roles. I started as a Customer Service Advisor; I was later seconded into a team leader role where I managed a team of up to 12 customer service representatives and ultimately worked as a billing resolution and support analyst resolving data errors and queries which cause incorrect or non-creation of customer bills. I utilise my system and process experience to resolve customer queries and complaints fast. I also work as part of team to investigate and deliver solutions focusing on the agreed business priority issues. I am a fast learner and I have a keen interest in developing my skills.I have utilised the hands on project experience that I have gained through completing a ‘Lean Six Sigma Yellow Belt’ project and my experience in contact centre operations alongside the theory that I have learned so far on the course to develop my project management skills with a view to utilising these skills in my role in the future.Key Skills & Competencies- Certified Salesforce Associate- Ability to manage change in a Project Management or Subject Matter Expert (SME) capacity- Making recommendations to senior managers for improving customer service- Able to train, monitor and supervise junior or new staff- A strong influencer, able to communicate at all levels with excellent customer service skills- Proven leadership skills, and will lead by example, demonstrating high standards of behaviour- Able to develop and support people through coaching and feedback to achieve excellence- Problem analysis and resolution skills - Proven ability to build working relationships across the business- Excellent verbal and written communication skillsI am always keen to connect with likeminded people to share best practice or just for a chat. Drop me a message here on LinkedIn and let’s get a conversation started.