Benjamin L.
Product Owner @Lydia
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WORK HISTORY
Product Owner @Lydia
Ville de Paris, FR
Built from scratch a back-office platform automating 20K+ monthly DGFIP cases, reaching 90%+ automation and €1M+ in annual revenue.• Rolled out in-app VoIP/video/screen-sharing on React, Android & iOS for millions of users, improving support quality and fraud prevention, saving €50K+/year.• Redesigned UX/UI and unified code for a CRM used by 100s of agents, boosting ticket resolution efficiency by 10%(30K+/month).• Delivered 170+ Jira tickets in 12 months across multiple projects and bug fixes, driving continuous improvement and product stability.
EDUCATION
Universität Bremen
Bachelor's degree
Université de Cergy-Pontoise
Master's degree
CFA AFORP
Baccalauréat Professionnel
Université Vincennes-Saint-Denis (Paris VIII)
Bachelor's degree
ABOUT BENJAMIN L.
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