Ben Keller

About Ben Keller

I’m a real estate and customer experience professional with 8+ years of experience across property management, real estate operations, brokerage leadership, and owner-operator portfolio oversight. I’m known for delivering proactive, relationship-driven service while maintaining strong financial and operational discipline across diverse real estate assets. Throughout my career, I’ve maintained high occupancy rates, led complex property operations, and built long-term relationships with tenants, owners, vendors, and agency partners. My experience spans lease administration, inspections, budgeting cycles, variance reporting, vendor negotiation, and compliance, supported by a strong analytical foundation and hands-on operational leadership.Currently, I serve as a Property Manager overseeing a multi-property residential portfolio with Pinehurst Management, where I’m responsible for tenant communications, lease administration, inspections, maintenance coordination, and operational accuracy. I focus on delivering proactive, relationship-driven service that anticipates tenant needs while ensuring compliance with housing regulations and company standards. I also own and operate KellerNW Properties, a boutique real estate investment and property management company.Colleagues describe me as proactive, analytical, dependable, and service-oriented – someone who anticipates issues, communicates clearly, and follows through. I’m passionate about delivering high-quality customer experiences that protect asset value and support long-term business success.I welcome connections with real estate, operations, and customer experience professionals and am always open to meaningful conversations.

Experience

1. Tax Credit Property Manager

   Pinehurst Management Llc

   Nov 2024 — Present

   Direct daily operations for a multi-property residential portfolio totaling 178 units, including LIHTC, 55+, and Market-Rate properties, serving as the primary point of accountability for leasing activity, Regulatory Compliance, inspections, maintenance coordination, and tenant issue resolution-Cultivate strong tenant and owner relationships through proactive, anticipatory communication that has reduced tenant complaints by 25% and elevated overall satisfaction levels-Administer move-in, move-out, and routine inspection processes, coordinating timely repairs and vendor services to protect asset condition and minimize operational disruption-Clarify lease terms, policies, and responsibilities for residents to ensure alignment, compliance, and consistent expectations throughout the tenancy lifecycle-Leverage AppFolio and TenantTech platforms to manage accounting workflows, compliance documentation, and operational reporting with precision and efficiency-Apply comprehensive knowledge of Fair Housing regulations, labor standards, and internal policies to ensure compliant, equitable property operations-Coordinate with affordable housing and rent-assistance agencies to align tenant placements with program requirements and portfolio objectives-Contribute to lease-up support and cross-property initiatives through flexibility, teamwork, and dependable operational execution.

Education

• Willamette University MBA

  Master of Business Administration - MBA, Business Administration and Management, General

  2023 — 2025

• Willamette University

  Bachelor's degree, Biology, General

  2012 — 2016

• University Laboratory School: A Hawaii Public Charter School

  High School