Ben K.
Customer Operations Manager @Bh Live
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WORK HISTORY
Customer Operations Manager @Bh Live
City Of Portsmouth, GB
Running the day-to-day operations of the Pyramids.• Ensuring the safety and security of the Pyramids which includes the gym, Exploria, and redundant areas of the building. • Ensuring high levels of hygiene, cleanliness, and safety for all guests. • Ensuring all health and safety records are up-to-date and comply with current legislation. • Recruiting and training all new staff, especially younger staff who are new to the working environment.• Championing mental health and supporting all staff. • Dealing with all customer queries and complaints in a professional and understanding manner. From January 2023:I have also taken over the position of Party Co-ordinator, overhauling the parties, the booking processes and staying in constant engagement with customers who have booked parties ensuring they have a stress free experience from the initial booking until the end of their party. Email and phone conversations have been key engagement tools including templates I\'ve created to outline the whole process for the customer. The role has been vital in building a strong connection internally and externally with the cafe and our customers.
EDUCATION
Shaw Academy
Distinction in digital marketing, Marketing
Isle of Wight College
Hospitality and Culinary arts
ABOUT BEN K.
Currently running a fitness website that I have started from the ground up. It\'s in it\'s early days.6 years of customer service and operations management. 15 years of catering and hospitality in various roles, mostly focused around Kitchen management.City and Guilds Certificate in Catering (2003-06)NVQs in Hospitality and Catering levels 13•••••69 GCSES Achieved 6 graded A-C including English, Math, and ICT (2003)Certificate in Google Analytics at foundation level, provided by Google.(2017)Diploma in Digital Marketing through Shaw Academy - Gained a Distinction grade (2017)First Aid 3-day course (2021)Sports Psychology (2022)Skills and Experience• Website Administrator for various websites 2004-present.• Content Editor formally for Newport IOW FC, various websites, and my own online fitness website and social media pages.• Self-published Author 2011-present through Amazon, iTunes, and other online bookstores. • Copywriting, Marketing, and social media. • Competent in the use of Microsoft Office and in touch typing.• Competent with the use of photo and image editing software i.e, Photoshop, canva, and video software: Adobe Premiere Pro, Splice, and Capcut.• Duty Manager for a team of up to 50 staff.• HR, and marketing experience.• Catering (food and beverage).• Customer service• Staff development and training, primarily young workers.• Party coordinator.
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