Ben K.
Lead Product Manager, CRM & Analytics || Strategy and Operations Leader
- Role
- Lead Product Manager, Crm & Analytics Strategy and Operations Sr Manager at Booz Allen Hamilton
- Location
- Nevada City, CA, US
- LinkedIn followers
- 500 followers
About Ben K.
Well-rounded, experienced professional: I balance strategic vision with tactical management, ensuring we work on the right things, and get the right things done. Unique ability to lead change initiatives, grasp nuances, develop human-centered designs, envision system-based solutions, deliver new products and features, and inspire people to achieve exceptional results. Intense focus on teammates and clients helps me conceptualize problems from diverse perspectives to create delightfully relevant products, solutions, and experiences. CRM and Sales Ops SME with Salesforce, MS Dynamics, and Oracle NetSuite.and, my background in IT risk and compliance along with having been in many operational roles ranging from leading Resource Management for a global consulting practice to being an experienced Sales Engineer makes me uniquely qualified to build cool tools that people and companies want to buy. I can also help companies pass audits, be compliant with privacy and security standards like GDPR, CCPA, ISO, SOX, FedRamp, CMMC, PCI and any other standard out there. I\'ve had exposure to nearly all industries in my consulting career: Financial Services, Manufacturing, SaaS, Energy, Insurance, Legal Practices, Agriculture, EdTech, Construction, Real Estate, Healthcare.
Experience
Lead Product Manager, Crm & Analytics Strategy and Operations Sr Manager
Dec 2018 — Present · CA, US
Lead Product Manager, Internal Tools & Analytics• Salesforce and Dynamics: Led direct and matrixed teams to deliver integrated Global CRM and Global Workforce Management apps, exceeding stakeholder expectations for usability and timeline. Multi-year roadmaps, budgets, features backlogs in Jira.• Analytics: Architected and built integrated analytical products for Sales, Project Management, Resource Management, Risks, and more leading a team of Data Engineers and Data Scientists. Defined the GTM strategy and unified teams. Product roadmaps, color schemes, layout, contextual help, features backlogs, usability, change management, and releases in Power BI and Tableau, leveraging R, Python, Mulesoft, Databricks, etc. • Reporting to the Sector COO and working with C-suite execs: concurrent Operational duties as a Creative Director for solving emerging pain points in Resource/Human Capital Management, Learning & Development, and Risk Management. Trust, empathy, and strong relationships resulted in widely-adopted tools and solutions.• Facilitated transformation of employee onboarding experience to include high-touch remote and on-demand sessions, lunch & learn series, persona trainings for PMs, Sales Reps, Consultants. Expert Presenter and Facilitator, lifelong learner, growth mindset.
Education
UCLA
Applied Math, Specialization in Computing
1995 — 2000
San Diego State University
Teaching Credentials, Mathematics, Adult Education (with 8 authorizations)
2002 — 2003
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