Ben Joseph

About Ben Joseph

Visionary leader with over 20 years of hotel operations experience, including over 15 years as a leader in upscale hotels and resorts. Great track record of improving P&L results by growing revenue, training and motivating staff while controlling expenses. My passion is adding value to people and building great teams. Management and Leadership – Accomplished in leading and motivating a team of individuals, creating a “Championship Culture for Service Excellence”, with attention to detail hence delivering an exceptional and unique guest service. Driven by results with a passion for success. Business Improvement and Problem Resolution – Resourceful implementation of operational improvements. Yield Management, maximizing revenue. Excellent analytical skills and problem resolution. Proven track record to identify needs, enhance efficiencies and control cost. Proven track record of building teams to achieve a strong guest service culture, mentoring and promoting leaders and working together to exceed financial goals. Goal:To create great teams, add value to leaders that i lead and contribute to creating a great culture for the organization that i am working for. Specialties: Six Sigma Methodology, Margin Growth, Brand Management, Operations Improvement, Policies & Procedures Development, Opening and transitioning hotels, vendor contract negotiations and experience in contract negotiations with labor organizations.

Experience

1. General Manager

   HHM Hotels

   Jun 2025 — Present

   To ensure high standards and exceed guest expectations, I manage the daily operations of the largest AC Hotel in North America - 355 rooms and square feet of meeting space. My responsibilities included:* Creating forecasts and budgets* Analyzing Profit and Loss (P&L) statements* Preparing ownership reports* Developing capital plansI provided leadership and strategic planning for a multi-million dollar renovation and rebranding project, successfully converting the property into an AC by Marriott brand.Key contributions:* Successfully rebranded from a White Label to the AC brand in June 2025.* Oversaw a $35 million transformation project, of a legacy Marriott property to the 2nd AC in Virgnia and the largest hotel in the brand in North America.

Education

• Cornell University

  Certificate, Hotel Real Estate Investment & Asset Management

• Southern New Hampshire University

  Bachelor of Hospitality Administration, Hospitality Management

• Southern New Hampshire University

  Masters of Business Administration, Global Management

• Manipal Academy of Higher Education

  Bachelor of Hotel Management, Hospitality Administration/Management

Skills

• Training
• Customer Satisfaction
• Opening Hotels
• Food & Beverage
• Customer Service
• Six Sigma
• Policy
• Hotel Booking
• Pre-Opening
• Guest Recovery
• Hospitality
• Restaurants
• Leadership
• Front Office
• Property Management Systems
• Yield Management
• Team Building
• Management
• Revenue Analysis
• Hotels
• Event Management
• Tourism
• Rooms Division
• Guest Service Management
• Hotel Management
• Micros
• Brand Management
• Hospitality Management
• Rooms Division Management
• Pre-Opening Experience
• Onq
• Banquets
• Employee Relations
• Hospitality Industry
• Fine Dining
• Contract Negotiation
• Resorts
• Catering