Ben Jones
Senior Dynamics 365 Power Platform Consultant @TSG
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WORK HISTORY
Senior Dynamics 365 Power Platform Consultant @TSG
SKILLS
ABOUT BEN JONES
Whilst in my various roles with CRM I have developed a skillset allowing me to troubleshoot and diagnose issues across various products. I have worked for a long time in third line escalations being a point of reference to help/guide others in their understanding of Customer Service and CRM.Technical Skill Set• Microsoft SQL Server 2005, 2008, 2012 (Transact-SQL)• CRM: GoldMine, Sage CRM, Sage 200 integration and Microsoft Dynamics CRM (v4, 2011, 2013, 2015)• Configuration in IFD, Email Router, Asynchronous• CWR Mobility• Crystal Reports• Remote Support Software (Remote Desktop, VNC, TeamViewer, GoToMeeting, Join.me, GoToAssist)• Microsoft Windows Operating Systems• Microsoft Office• Inaport troubleshooting• SQL Server Report Writing• Basic understanding of JavaScript
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