Ben Jackson
Senior Product Manager at H-E-B | Personalization, Segmentation & Orchestration | Digital Strategy | CX Innovation
- Role
- Senior Product Manager at H-E-B
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ben Jackson
An experienced leader in Digital Strategy with a proven track record in leveraging emerging technologies to drive innovation and deliver business results. Skilled at identifying the environmental factors influencing user technology adoption and defining the foundational business system capabilities required to enable them. Adept at leading cross-functional teams to execute successful projects and translate complex concepts into actionable strategies. A collaborative communicator focusing on aligning business objectives with digital solutions for lasting impact. Key Skills- Digital product strategy- IT strategic planning- Prototyping and piloting cutting-edge technologies- Data analysis- Product Roadmap development
Experience
Senior Product Manager
Mar 2025 — Present · Austin, TX, US
Oversee strategic leadership across personalization, segmentation, and orchestration initiatives, aligning customer experience goals with machine learning capabilities and enterprise objectives.Provide expert advisory on cross-functional ML programs, leading opportunity discovery, problem framing, and product strategy to bridge merchandising, digital experience, and data science.Lead and mentor cross-functional teams to define and deliver scalable product solutions, ensuring clarity of vision, strong execution, and alignment with long-term business goals.Own the development of orchestration tools and internal platforms that enable teams to configure, control, and preview machine learning outputs across surfaces and customer segments.
Skills
- Os X
- Meraki
- Team Leadership
- Retail
- Product Management
- Troubleshooting
- Atlassian
- Google Analytics
- Photoshop
- Time Management
- Project Management
- Jira
- Mac
- Infrastructure
- Microsoft Office
- Sales
- Tableua Server
- Software as a Service (Saas)
- Inventory Management
- Mobile Device Management
- Social Media
- Mac Os
- Product Road Mapping
- Training
- Customer Satisfaction
- Tableau
- Iwork
- Project Planning
- Customer Experience
- Public Speaking
- Leadership
- Microsoft Project
- Tableua
- Customer Service
- Google Apps
- Management
- Networking
- Servers
- Employee Training
- Confluence
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