Ben Y.
Senior Consultant @Knowledge Associates
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WORK HISTORY
Senior Consultant @Knowledge Associates
Cambridge, GB
Working with Knowledge Associates to help organizations build the operational frameworks they need to adopt AI responsibly and at scale. Developing AI governance processes aligned to ISO/IEC 42001, integrating processes and management systems to drive speed and increased value, and advising on compliance requirements.
EDUCATION
West Suffolk College
Business Management
ABOUT BEN Y.
I accelerate B2B revenue and customer experience (CX) by building high-performing teams, optimizing processes, and skillfully navigating complex stakeholder landscapes. I\'m deeply passionate about technology, leveraging AI to drive service transformation and innovation.I bring 20 years of experience leading teams across the entire Contract-to-Cash (C2C) lifecycle, from initial client contracting and service delivery through to operations and final billing. Delivering transformative change accomplished by building effective global outsourcing partnerships.I specialize in continuous improvement frameworks, process improvement methodologies, incident management, customer relationships & project management. Demonstrating success in delivering large-scale operational transformation, ensuring SLA compliance, and driving improved KPI and NPS results.
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