Ben Iroka

Technical Customer Support Advisor @IntouchCX

Winnipeg, MB, CA

Delivered tailored solutions by analyzing customer concerns and resolving technical issues with digital devices and technology platforms.• Demonstrated exceptional communication skills to exceed customer expectations in voice, chat, and email interactions.• Provided expert technical support, leveraging knowledge of smartphones, tablets, PCs, and other digital devices.• Navigated multiple systems efficiently to deliver timely resolutions in a fast-paced environment.• Maintained a performance-driven mindset, embracing feedback and continuously improving service delivery.• Consistently exceeded customer satisfaction metrics by ensuring first-contact resolutions.• Contributed to team success by adapting to dynamic challenges and showcasing flexibility in problem-solving approaches.• Actively participated in ongoing training to stay updated on the latest technology and support tools.