Ben Hyland
Ai, Data and Systems Manager @Reflo
Signup · Get unlimited contacts
WORK HISTORY
Ai, Data and Systems Manager @Reflo
Delivered a full-scale Microsoft 365 transformation: migrated from Google Workspace and a legacy tenant into a new UK-based Microsoft 365 environment, consolidating licensing and reducing costs by 40%.Built Entra ID from scratch, enforcing MFA, secure password policies, and conditional access.Rolled out Intune MDM across laptops and mobiles, standardising compliance and endpoint security.Rebuilt SharePoint with standardised, scalable folder structures across departments.Launched Microsoft Copilot Pro, with training guides, live sessions, and department-specific AI agents led by internal AI Champions.Implemented FreshService ITSM, bringing IT support back in-house, aligning with ITIL, and introducing asset tracking, SLAs, and structured processes.Drove Cyber Essentials & CE+ certification programme, embedding the required technical and policy controls.Preparing the business for ISO 27001 certification, aligning policies, processes, and security practices.Built a Microsoft Fabric data platform, integrating systems for AI-powered insights and Power BI dashboards.Introduced Monday.com as the company-wide project management tool with automations and dashboards.Consolidated vendors and contracts, cutting hardware/software costs by >50% and streamlining procurement.Deployed a new enterprise HR system with a custom pre-onboarding portal to capture key hire details (Right to Work, bank details, device preferences) before day one.Expanded IT support capacity by hiring and managing a Junior Support Engineer.
EDUCATION
West Suffolk College
Higher National Diploma, Computer Technology/Computer Systems Technology
King Edward VI, Bury St Edmunds
High School
The Open University
Bachelor's degree, Computer Programming
ABOUT BEN HYLAND
I’m a senior IT leader with a track record of transforming IT into a secure, scalable…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.