Ben Hopkins
Head of Sre Monitoring @UBS
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WORK HISTORY
Head of Sre Monitoring @UBS
London, GB
Dual role working on SRE Transformation as part of the InfraOps leadership team and leading an engineering team specialising in monitoring-Building cutting edge monitoring solutions for End User Services-Integrating SRE practices such as SLIs and SLO to expose reliability challenges-Solution Engineering with Azure Monitor, Databricks, Event hubs, Grafana, Splunk, AppDynamics, Beats and BigPanda-Advanced end user synthetic monitoring for proacitve fault detection-Team Management through GitLab, Agile Processes and Scrum ceremonies.
EDUCATION
Mid-Kent College
Advanced GNVQ in IT
SKILLS
ABOUT BEN HOPKINS
I’ve always had a passion for technology, ever since my early days in 1st line IT support. Over the years, I\'ve gained invaluable experience across various industries and roles. My journey has allowed me to drive strategic change, particularly in transforming traditional IT Operations into Site Reliability Engineering (SRE) frameworks that prioritise resilience, automation, and efficiency.I have a proven track record of delivering infrastructure transformation and simplifying architecture in the End User Computing space. My expertise spans the shift from legacy operational models to modern SRE principles, ensuring both teams and leadership embrace this change effectively. From fostering automation culture to enhancing system reliability, I’ve helped teams adopt best practices that align with both business goals and customer satisfaction.I stay calm under pressure and approach complex problems with a pragmatic mindset, which allows me to engage and build trust with stakeholders at every level. My ability to balance technical challenges with the broader business perspective enables me to drive transformation projects that not only improve infrastructure but also foster a collaborative and service-focused culture.With a focus on delivering excellent customer service, clear communication, and exceptional technical skills, my goal is to make a positive impact by aligning technology, people, and processes. Whether it\'s transforming teams to adopt SRE practices or managing high-stakes infrastructure projects, I’m committed to delivering the best possible outcomes for the business and its clients.MCSE, MCSA, MCTS, MCITP, Azure, Exchange, CCA-XenDesktop, CCA-XenApp, Security+, Network+, Server+, Prince2, ITIL v4, Professional Scrum Master
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