Ben Holgate
Senior Manager Customer Care - Complaints @Domestic & General
Stoke-On-Trent, GB
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MOBILE NUMBERS
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WORK HISTORY
Sep 2024 — Present
Senior Manager Customer Care - Complaints @Domestic & General
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Leading end-to-end delivery of a complaints handling operation across a strategic offshore partner. Responsible for £2.4m budget covering vendor management, supplier contracts, performance delivery, compliance, regulatory alignment, audit reviews, risk management, commercial efficiency and great customer outcomes
SKILLS
Data AnalysisCustomer ExperienceBudgetsSix SigmaStrategyCall CentersManagementCross-Functional Team LeadershipProject ManagementEmployee EngagementProject PlanningProcess ImprovementLeadershipTeam Management
ABOUT BEN HOLGATE
I’m a senior operations leader who has spent the last decade leading performance in fast…
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