Ben Higgins
Technical Lead @Aspire Technology Solutions
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WORK HISTORY
Technical Lead @Aspire Technology Solutions
Newcastle Upon Tyne, GB
Providing technical support for complex and high-impact customer issues, acting as a trusted point of contact during critical situations and ensuring problems are driven through to resolution.Play a key role in Hypercare, working closely with customers during their first few months with Aspire to ensure a smooth onboarding and customer experience. Collaborate with internal solutions, product, and support teams to diagnose problems, manage escalations, and deliver pragmatic solutions while maintaining clear and consistent communication with stakeholders.
EDUCATION
Kilmarnock Academy
Highers, Modern Studies, Maths, Physics, History, English
ABOUT BEN HIGGINS
A passionate, well-rounded Technical Solutions Consultant, delivering over £1M in revenue in my first year at Aspire across 65 projects. Recognised for innovation and technical expertise, I was awarded Employee of the Month and Newcomer of the Year 2025.I lead pre-sales and project delivery across the Scotland region, working closely with sales, engineering teams, and key stakeholders. My role includes owning pre-sales engagements, running technical workshops, and designing scalable, cost-effective solutions. I regularly collaborate with Heads of IT and C-level executives to translate complex business requirements into practical, outcome-driven architectures.I have delivered enterprise-scale projects across networking, cloud, datacentres, cybersecurity, infrastructure, and modern workplace. I am also responsible for onboarding all new clients in Scotland, implementing baseline standards and compliance from day one. These onboarding processes and project deliveries have reduced support ticket volumes by up to 60% while consistently creating opportunities for cross-selling across the wider product stack.
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