Ben Grabowski

Senior Production Support Manager @ACI Worldwide

Canton, GA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Aug 2020 — Present

Senior Production Support Manager @ACI Worldwide

View department →

EDUCATION

1998 — 2002

University of Vermont

BS, Managment Information Systems and Business Administration

SKILLS

WindowsVmwareCustomer SupportHelp Desk SupportIT Service ManagementBusiness Process ImprovementSoftware DocumentationSharepointServersItilVisioQuality AssuranceCitrix XenappWorkforce ManagementService ImprovementTroubleshootingAcd ManagementProject ManagementNetwork AdministrationDisaster RecoveryIntegrationProcess ImprovementService DeliveryTechnical SupportCall CentersVendor ManagementLeadershipWindows 7Active DirectoryXpWindows ServerHardwareManagement

ABOUT BEN GRABOWSKI

Accomplished IT Leader with 20 + years of experience.• Ability to lead in a complex and high paced support center environment.• Proven successes in improving support processes and training programs.• Consistently earn exceptional performance merits for exceeding goals and objectives.• Progressive career movement and increased responsibilities with each promotion.• Strong ability to develop and maintain various support packages such as ServiceNow, CA ServiceDesk, InContact ACD and many others

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.