Ben G N.
Flight Service Manager @Virgin Atlantic
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WORK HISTORY
Flight Service Manager @Virgin Atlantic
London, GB
Managing an Team of Onboard Cabin CrewOn-Time Performance AccountabilityCoaching & DevelopmentRemote Workforce ManagementMaintaining High Customer Service StandardsEnsuring Safety & Security ComplianceBrand & Reputation ManagementCommunication & Feedback to Other DepartmentsCrew Resource ManagementOperational & Dynamic Team ManagementManaging Abnormal & Emergency Situations OnboardRepresenting the Virgin Atlantic Brand as a Uniformed Member of Staff at Corporate Events, Product Launches and Marketing Activity
EDUCATION
Halesowen College
High School, Business Studies, Communication and Culture, Geography & Information Technology
Nottingham Trent University
Bachelor’s Degree, Human Resources and Business Management (CIPD Accredited)
ABOUT BEN G N.
An adaptable, logical and enthusiastic individual who thrives on challenges both within work and personal life. Emotionally intelligent and confident in communicating with all levels, whilst always maintaining a listening ear. A proven leader with strong motivational and organisational skills to enhance teamwork with a natural affinity for people. Considerate to others and the environment with an enquiring mind that is always keen to develop using commercial awareness and keen attention to detail as a foundation.Extensive Industry Experience within Human Resources, Civil Aviation, and FMCG Food Retailing. Self Motivated to develop by embracing new opportunities and by gaining wider exposure using a genuine interest in aviation as an activator.
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