Ben Barnes

Scheme Events Lead @Capita

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Scheme Events Lead @Capita

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Liverpool, GB

At Capita Pension Solutions, I work within the team responsible for administering the UK Civil Service Pension Scheme (CSPS)—one of the largest and most complex public sector pension schemes in the country. We manage the end-to-end pension journey for over 1.5 million active, deferred, and retired civil servants. My focus is on delivering accurate administration, seamless payroll processing, and high-quality member engagement, ensuring that those who serve the public are financially secure in their retirement. We are currently navigating significant industry changes, including digital transformation and the implementation of the 2015 Remedy (McCloud).

EDUCATION

2002 — 2009

Sacred Heart Catholic College

Business Studies, Systems & Technology, IT, Ethics & Philosophy

SKILLS

PensionsCustomer ServiceContact CentersBankingPension SchemesStakeholder ManagementTeam LeadershipCustomer ExperienceGovernanceBusiness Process ImprovementService DeskProcess ImprovementVisioPension SystemsBusiness AnalysisMicrosoft ExcelRelationship ManagementFinancial ServicesManagementCoachingProblem SolvingMicrosoft OfficePension Administration

ABOUT BEN BARNES

Prince 2 FoundationLean 6 Sigma Green BeltITIL Foundation

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Ben Barnes — Scheme Events Lead at Capita in Liverpool, GB | Unifers