Ben Engelberg

About Ben Engelberg

Ben Engelberg, PSM, ICP, is a Consultant with over a decade of experience in technology…

Experience

1. Senior Consultant

   Deloitte

   Apr 2021 — Present

   Led the design and implementation for CDC of two new Salesforce Experience Cloud applications for grant management to improve operational efficiencies: Managed three staff members, led the discovery phase collaborating with stakeholders, translated requirements into user stories, completed declarative tasks, conducted testing, led user acceptance testing, and completed data mapping, imports, and updates using data loader • Directed operations, feature development, and maintenance for three Salesforce Experience Cloud applications including implementing 100+ platform enhancements and bug resolutions • Managed and closed 200+ Salesforce cases, ensuring timely resolution of user issues and requests• Developed a Salesforce-based dashboard and advanced reporting for divisions to monitor grant recipient cases and more rapidly respond to grant recipient challenges and needs • Led the community of practice across all 10 CDC divisions using the Salesforce Experience Cloud applications to share promising practices, discover feature ideas, support change management, and maximize user engagement • Assisted the Virginia Department of Health (VDH) in implementing mission-critical vaccination management software in Salesforce during the pandemic, helping to transition 25 districts, serving seven million residents, to the new system, developing individualized transition plans, assisting with data migration, overseeing training, tracking their progress, and providing ongoing support • Set up the prioritization process to manage the backlog of bi-weekly releases of new features for VDH’s vaccination management software to maximize the value of the platform for users