Ben Devoe

About Ben Devoe

With over 15 years of experience in customer success, implementation, and technical support, I am passionate about helping customers achieve their business goals and optimize their digital workflows. As a Customer Success Architect II at DocuSign, I leverage my expertise in change management, business analysis, and cloud-based project management software to provide prescriptive guidance and tailored solutions to customers across various industries. I enjoy collaborating with cross-functional teams and stakeholders to create and execute strategic roadmaps, design and configure end-to-end processes, and deliver impactful training and support.In my previous role as an Implementation Manager at Workfront, I managed projects for large international clients to implement Workfront\"s cloud-based project management software, onsite and remotely. I focused on metrics such as utilization and time to value to help clients benefit quickly and to maximize adoption internally. I also produced customized design and training sessions to assess and configure client workflow processes. I developed strong customer relationships and communication skills, as well as technical skills such as troubleshooting, customer service, and DocuSign certifications.

Experience

1. Senior Implementation Analyst

   Credera

   Sep 2023 — Present · UT, US

Education

• Utah Valley University

  Bachelor's degree, Digital Communication and Media/Multimedia

  2008 — 2010

• University of Washington

  General Studies

  2001 — 2003

Skills

• Html
• SEO
• Css
• Troubleshooting
• Computer Repair
• Software
• Technical Support
• Customer-Facing
• Customer Service
• Web Technologies
• Digital Audio
• Recording Studio
• Highly Motivated Self-Starter
• Public Speaking
• Interpersonal Communication Abilities
• Instructional Design
• Hands-on Training
• Microsoft Office
• Account Management
• Management
• Training
• Team Building
• Team Leadership
• Cascading Style Sheets (Css)
• Salesforce.com