Ben Dawson

WORK HISTORY

ABOUT BEN DAWSON

In ten years at HCML I helped the business grow from £8m to £50m revenue and from £1m to £5m EBITDA. I sat on the executive committee acting as de facto COO, holding the roles of Chief of Staff, Commercial Director and Chief Customer Officer.I added more than £2m profit by resetting supplier deals, renegotiating insurer contracts, and stripping out overhead. Treatment spend fell by over £500k. IT savings released another £550k.I built the that underpinned that growth: referral systems handling cases a month, a rehab rolled out to a quarter of a major client’s book, and that gave boards, regulators and investors an unvarnished view of.Across multiple acquisitions I rebuilt and. That meant new L&D and progression frameworks, a single intranet and QMS, and an overhaul of customer and quality functions. improved, decreased, and became routine rather than reactive.I worked with three CEOs and six FDs/CFOs as the business moved from majority private ownership to public equity, and as we prepared for exit. I hold in my mind a venn diagram with four circles: What the board thinks we’re sellingWhat sales are sellingWhat operations are deliveringWhat customers actually need. My job is to make that one circle.