Ben Crees
Vice President of Customer Success @Preservica
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WORK HISTORY
Vice President of Customer Success @Preservica
Abingdon-On-Thames, GB
Lead the global Customer Success strategy to ensure long-term customer satisfaction, retention, and growth across enterprise and public sector accounts- Built and scaled a high-performing Customer Success team, improving customer onboarding, engagement, and renewal processes- Established scalable success programs, including knowledge base expansion, webinars, and customer education initiatives, boosting product adoption- Championed a customer-first culture across the organization, aligning cross-functional teams on shared success metrics and customer outcomes- Contributed to revenue growth by identifying expansion opportunities and aligning customer outcomes with business value.
EDUCATION
University of Southampton
Geology, Geology, Earth Sciences, Physical Geography
SKILLS
ABOUT BEN CREES
A highly capable VP of Customer Success leading multi-functional international teams delivering first class service to complex enterprise clients. Focused on using analytics to proactively predict and solve client challenges whilst creating value for the customers. Well respected for building strong and sustainable relationships with both customers and internal project teams. Experienced in working in highly complex environments, delivering solutions across multiple business sectors with multi-national resources. Specialties: Customer Success, Service Delivery, Data Analysis, Project Management, Team Leadership including coaching and performance development, P&L Management, Virtual and Matrix Management.Professional Highlights:Designed, built and executed a Customer Success strategy to identify, forecast and mitigate risks which led to a 25% increase in customer retention within 12 monthsAutomation initiatives utilizing RPA and API integration to reduce manual task improving customer and employee satisfaction5 promotions in 8 years – as I have established myself as the company “go to” man, client champion and general doer of good deedsCompany awards – including (1) Employee of the Year 2014,(2) Mr Tangoe,(3) Most Inspirational and (4)Employee Destined for Great ThingsStaff development initiatives including revamp of new starter training plan, launch of personal development and mentoring programmeHead of Quality for EMEA region including retention of ISO:9001 and attainment of SSAE16 accreditation
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