Ben Craig

About Ben Craig

Reduced retailer non-compliance fines and chargebacks across major accounts• Improved demand and supply forecast accuracy in high-volume retail environments• Led cross-functional teams driving operational, supply chain, and customer process improvements• Multi-time Del Monte Platinum, Gold, and Silver Award recipientLeading process improvement initiatives projected to deliver approximately $8M in annual cost savings-I’m a supply chain and logistics leader with 25+ years of experience supporting complex retail and consumer goods environments, including packaged foods, cosmetics, and general merchandise.Throughout my career, I’ve been trusted to step into high-pressure situations and turn “urgent” into “handled” — reducing non-compliance fines, minimizing damages and delays, and strengthening inventory performance in ways that directly support profitability and growth. My focus is on delivering meaningful operational impact while making smart, disciplined use of resources.I currently serve as Senior Manager, Customer Supply Chain (Walmart/Club Channel) at Del Monte Foods, where I lead initiatives to reduce fines, improve demand and supply forecasting accuracy, and modernize auditing and reporting standards. I partner closely with senior leadership and cross-functional teams to ensure our inventory and fulfillment strategies remain flexible, compliant, and aligned with evolving customer and market demands.My strengths include cross-functional leadership, strategic execution, demand and sales forecasting, KPI analysis, regulatory compliance, process improvement, and team development. I’m known as a practical, forward-thinking leader who brings structure to complexity and delivers solutions that work in the real world.I’m also a multi-time Del Monte Platinum, Gold, and Silver Award recipient — recognition I value because it reflects results, collaboration, and trust.

Experience

1. Senior Manager, Customer Supply Chain Solutions (Project Management Sops)

   Del Monte Foods

   Sep 2022 — Present · Rogers, AR, US

   Delivered $4.9MM in realized savings (FY26 YTD) with $7.0MM+ in projected process and project savings through network optimization, consolidation, and operational efficiencies.• Resolved and closed $1.3MM+ in aged and non-valid customer trade and non-trade deductions, with trajectory to exceed $2.0MM.• Led enterprise cold storage network consolidation, reducing national distribution nodes into one to two primary points of distribution.• Developed and implemented a QBR inventory SOP supporting plants and 3PL partners, improving cycle counting accuracy, training effectiveness, and audit readiness.• Direct and evaluate the work of Customer Supply Chain Managers, driving performance against customer expectations.• Spearhead the execution of a project centering on the Walmart SQEP 2-label compliance program aiming to decrease 2-label compliance fines by $1.2M+ and define SOPs/CQPs to standardize work.• Update training materials and other internal documentation to reflect technological/methodological advancements and emerging best practices. • Direct the Club Pallet Stability workstream focusing on pallet excellence in top customers; champion the introduction of enterprise-wide standards for pallet building, auditing, monitoring, and reporting.

Education

• John Brown University

  Bachelor of Applied Science (BASc), Organizational Leadership

  2011 — 2012

• John Brown University

  Master of Business Administration (MBA), Leadership and Ethics

  2012 — 2013