Ben Clough

Marketplace Payment Manager @Heathrow

London, GB

As Marketplace Payment Manager at Heathrow Airport, I lead the development, management, and optimisation of digital and in-person payment solutions across key commercial areas. My role focuses on enhancing customer experience, improving operational efficiency, and future-proofing Heathrow’s payment infrastructure in line with evolving industry needs and customer expectations.I work closely with internal teams and external partners to deliver seamless, secure, and scalable payment journeys that support Heathrow’s wider commercial strategy.Key responsibilities include- Managing online and point-of-sale payment systems for Heathrow’s core commercial servicesManaging commercial relationships with key payment providers and partners- Expanding the range of accepted payment methods to meet customer needs- Developing KPIs and reporting frameworks to track and improve payment performance- Collaborating with Finance, Digital, Legal, and Commercial teams to ensure compliance and drive innovation- Shaping customer-centric payment experiences across multiple platformsServices I manage payments for- Heathrow Marketplace (retail pre-orders)- Heathrow Express (rail service)- Heathrow Parking (pre-booked and on-site)- Heathrow VIP Lounges- Advance lounge bookings- Fast Track payments (security lane access)

Hull College

BTEC Extended Diploma, Public Services Level 3

University of Northampton

Bachelor's degree, Professional Investigative Practice (PIP)