Ben Christensen
Head of Learning & Development, RWS TrainAI
- Role
- Head of Learning & Development, Trainai at RWS
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
Experience
Head of Learning & Development, Trainai
Oct 2025 — Present
Design and implement scalable onboarding programs for new contributors, for programs that use a variety of engagement models such as freelancers, fixed term contractors, or employees.Develop training materials and interactive modules tailored to different data annotation and generation tasks.Collaborate with subject matter experts to ensure training aligns with evolving LLM requirements.Create and manage qualification workflows to assess contributor readiness.Partner with QA teams to identify common errors and update training accordingly.Assist in the creation and implementation of feedback loops to improve data quality.Foster a positive and inclusive contributor experience with a focus on engagement and retention.Collaborate cross-functionally with Product, Quality, Sourcing, and Delivery teams.Report on training effectiveness, contributor performance, and operational KPIs.Manage a small team of training specialists and coordinators.
Education
University of Washington
Master, Library and Information Science
2006 — 2008
Brigham Young University
Bachelor of Arts, English
1997 — 2003
Brigham Young University
Master of Arts, English
2003 — 2005
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