Ben Cascoe

WORK HISTORY

EDUCATION

SKILLS

ABOUT BEN CASCOE

Customer Service: Over 15 years experience in various customer-facing roles. Ability to build rapport quickly with customers.Dependability: Excellent timekeeping skills combined with exemplary attendance throughout education and employment.Communication: • Professional telephone manner combined with high level of spoken and written English. Well-developed listening skills gained throughout experience of advisory role.Motivation: • Proactive and resourceful approach to work. Proven ability to lead and work in a team for high performance. As a team player, supporting colleagues during busy periods contributes to meeting team targets and boosting morale.Team Leading:• Successfully lead a team of 7-12 staff on a weekly basis and achieved great results for the management and the staff.Performance:*Number 1 Performing Personal Adviser throughout 20••••09.*Achieved 67 Placements within 1 year (against target of 48), an average of 5.5 a month.*Experienced within a target driven environment fostering strong relationships with local partners, employers, support agencies and voluntary groups.*Implemented new quality(Error Reduction) structure which improved teams rejection rate from 22% to 2.3% within the first 2 months of being appointed as acting manager.*Successfully trained and coached all new co-members on internal systems and benefit systems.*Supporting and motivating Hardest to Help client group with different employment barriers back into employment.