Ben Casad

About Ben Casad

Senior supply chain and operations leader with 15+ years’ experience in vendor management strategy, governance, supply chain, operations performance, KPI development, SLA compliance and administration, and program management.KEY ACCOMPLISHMENTS- Led equipment maintenance services RFP. Project improved equipment reliability by 40% within the first six months and saved annually- Developed and implemented enterprise vendor scorecard and CAPA program, benchmarking 15 service vendors against the same standard across 60 accounts; project improved vendor performance analytics, and resulted in a 30% performance increase within six months- Led multi-divisional, executive sponsored task force to identify vendor labor challenges and wage disparity during rapidly changing post-Covid workforce environment- Created enterprise-wide service delivery staffing metrics; project defined a standard productivity metric for outsourced service staffing levels, saving in first year- Developed SLA monitoring and quarterly reporting process across 7 vendors representing over 50 locations; decreased settlement times by 60%- Led RFP and implementation of maintenance SaaS vendor. Project provided enhanced analytics for business owner, driving a 30% improvement in KPI compliance- Led project to outsource aircraft deicing service delivery in Seattle and Portland hubs, reducing operational delays and cancellations by 50%[Seattle] and 31%[Portland]- Led and developed team of eight leadership employees, overseeing safety and performance compliance KPIs for more than vendor partner employees in Alaska’s largest hub. Increased KPI compliance score by 20 points in a one-year period, despite a high turnover environment- Identified the need to outsource aircraft cleaning function to a single vendor across four hub locations, partnering with cross-divisional teams. Resulted in of annualized savings- Led workforce planning department across 35 locations for 5 annual budget cycles with quarterly plan revisions; met or exceeded divisional productivity targets each budget season.CORE COMPETENCIESVRM methodology | SLA administration | regulatory compliance | MSA development | SOW development | performance strategy | change management | process improvement | data analysis | contract compliance | workforce management

Experience

1. Sr Supply Chain Manager

   Alaska Airlines

   Dec 2021 — Present · Seattle, WA, US

   Define long term strategy to optimize vendor portfolio, reduce spend and improve operational performance in highly regulated environment- Responsible for ~$500 million in annual vendor spend across 8 lines of business- Manage quarterly SLA program across 7 vendors representing over 40 accounts.

Education

• Washington State University

  Communication, Communication, General

  2003 — 2006

Skills

• Airlines
• Flight Safety
• Management
• Team Building
• Training
• Lean Management
• Product Development
• Aircraft
• Program Management
• Six Sigma
• Procedure Development
• Commercial Aviation
• Leadership
• Policy Writing
• Operations Management
• Procedure Design
• Flights
• Process Improvement
• Airports
• Aviation
• Customer Service
• Team Leadership