Ben Brown
- Role
- Account Manager at WM
- Location
- Easton Center, MA, US
- LinkedIn followers
- 500 followers
About Ben Brown
Experienced Account Manager with a demonstrated history of working in the environmental…
Experience
Account Manager
Dec 2012 — Present · Foxboro, MA, US
Increase account penetration with strategic product sales• Communicate proactively with all customers quarterly, to strengthen and expand relationships• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills• Update and renew customer service agreements• Resolve service escalations within the defined territory• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions• Communicate rates, fees and service strategies with conviction• Understand and use customer incentives and concessions within appropriate profit targets and level of authority• Establish and maintain a high level of customer satisfaction• Communicate and collaborate with the Inside Sales Manager to resolve customer issues• Align Waste Management products and services with customer needs• Propose customer solutions that are compliant with appropriate local, state and federal regulations
Education
University of Hartford
Bachelor’s Degree, Business Administration
1992 — 1996
Skills
- Business Development
- Skills Applications: Lotus Notes, Crm Web Tools, Salesforce, Advantage, Edge
- Operations Management
- Account Management
- Management
- Customer Relationship Management (Crm)
- Customer Satisfaction
- Sales
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