Ben Banks
Roaming Engineer @Tailor Made Technologies
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WORK HISTORY
Roaming Engineer @Tailor Made Technologies
Responsible for provision of second line technical support to the customer.· Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements.· Identify areas of improvement and make recommendations to appropriate parties.· Use of Tailor Made software to manage, monitor and respond proactively to customer incidents.· Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business.· Achieving agreed and contracted SLA’s.· In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.· Working with 3rd parties to provide incident support through to resolution with customer specific applications.· Support the Technical Resource Operations Manager, Account Manager, Servicedesk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals.· Undertake equipment builds and installations as and when required.· Ensure all activities are aligned with ITIL procedures.· Any other ad hoc duties as and when required.
EDUCATION
Madeley Academy Sixth Form
A Levels, English Language and Literature,, Geography, BTEC Level 3 ICT
Phoenix Academy, Telford (Now Telford Langley School)
GCSE, English, Maths, Science, ICT, Geography, German, Media Studies
County Training, Shropshire
Level 3 NVQ, ICT Professional Competence
SKILLS
ABOUT BEN BANKS
Accomplished IT Support Specialist with 10+ years of experience, dedicated to delivering superior service and innovative solutions to diverse IT challenges.Expertly managed a 48-hour office migration project, ensuring seamless installation of systems and equipment, exceeding client expectations.Pioneered a custom Windows 10 build ISO, streamlining hardware provisioning and enhancing operational efficiency by 30%.
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