Jennifer Bell
Product Support Engineer Manager @ NanoString Technologies | Technical Product Manager, CRM
- Role
- Product Support Engineer Manager at Nanostring Technologies, Inc
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
Experience
Product Support Engineer Manager
Dec 2020 — Present
Lead a team of Product Support Engineers and IT Systems Administrators providing remote software and hardware support for complex instrument systems and associated cloud-based informatics platform. Lead cross functional service and support team in the development of instrumentation service, support and upgrade plans. Utilize Salesforce to extract and transform data into meaningful insights and present to C-Level executives. Create and manage Support Metrics Dashboards and reports. Lead major hot-site investigations and escalations.
Education
Combat Systems Technical School
Class A and C School, Data Systems and Radar Display (UYQ-21)
1993 — 1995
University of Maryland Global Campus
B.S, Computer and Information Science, Cum Laude
2007 — 2010
Anne Arundel Community College
General Studies
1991 — 1993
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