Belle Watson
Implementation Project Manager Customer Onboarding & Crm Enablement @Unbounce
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WORK HISTORY
Implementation Project Manager Customer Onboarding & Crm Enablement @Unbounce
Unbounce is a leading go-to-market SaaS platform focused on helping businesses build, test, and optimize landing pages. Following its merger with Insightly, the companies offer complementary solutions across landing pages, CRM, and marketing automation.• Lead end-to-end onboarding and implementation for a portfolio of 15+ concurrent SMB and mid-market customers, guiding each from kickoff through confident adoption across Insightly\'s CRM, marketing, and service products • Facilitate onboarding calls and training sessions known for translating complex platform concepts into clear, actionable steps, meeting customers at their technical level and building confidence throughout the process • Identify opportunities to optimize customer workflows, improve adoption, and increase long-term value, acting as a trusted advisor from implementation through launch • Build and maintain onboarding documentation and internal resources that improve consistency and scalability across the team • Manage multiple concurrent implementation projects in a fully remote environment while collaborating cross-functionally with Sales, Support, and Product to reduce friction and improve the customer experience
EDUCATION
Winning Academy
Leadership
The University of British Columbia
Business/Corporate Communications
British Columbia Institute of Technology
Principles of Management
ABOUT BELLE WATSON
I’m a project and operations leader who helps teams navigate complexity with clarity and calm.My experience spans executive operations, internal communications, system rollouts, onboarding, and organizational change. In my current work, I lead cross-functional projects that help teams adopt new tools and ways of working by aligning stakeholders, translating requirements, and building processes people can actually use. I’m equally comfortable zooming into the details and stepping back to see the whole system, which helps teams stay grounded and aligned.I’m known for bringing structure to ambiguity, communicating intentionally, and building trust quickly across teams. I work well with just about anyone, and I take pride in creating an environment where people feel heard and supported even during complex rollouts or change.My goal is always the same: reduce friction, increase clarity, and give teams the structures they need to thrive.
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