Robert Belknap

Experience

1. Delivery Project Manager

   Toshiba Global Commerce Solutions

   Mar 2014 — Present

   As Client Advocate, I:• maintain positive relationships with my customers and peers• identify opportunities to enable growth• assist sales teams renewing and developing new opportunities• ensure TGCS is delivering a high level of customer satisfaction• deliver reporting that meets the customer’s needs• deliver reports that are for internal use for understanding cost and delivery metrics• implement delivery plans and solutions to address our client\'s requirements• proactively identify and resolve problems prior to the customer being aware of the problem• identifying problem root cause, recommend and implement appropriate solutions• am aware of the existing maintenance revenue base for my customers• assist my customers in maintaining accurate inventory when changes are identified• compare and articulate alternative approaches to existing maintenance delivery design• implement solutions that meet the customer’s requirements• develop standardized delivery processes• manage expenses by improving efficiency or reduce costs• challenge the validity of service delivery agreements and operational processes in order to enhance, improve and benefit to our clients• manage vendors and ensuring they are meeting or exceeding expectations• forecast revenue and costs associated with assigned accounts, POs• understand and implement the Procurement Request processAs part of the team and a mentor to my peers, I:• improve the maintenance and services delivery management processes and procedures• assist in designing and implementing delivery reports that meet other internal or customer needs• provide ad-hoc reporting from legacy data systems• design and write processes that deliver regular reports to my peers needed to maintain successful delivery metrics for their customers• assist understanding the process of setting customers up to use legacy or new systems• provide templates or sample material that my peers can use to develop reports and documents

Education

• The Evergreen State College

  Bachelor of Science (B.S.)

  1986 — 1991

Skills

• Strategic Partnerships
• Resource Management
• Outsourcing
• Project Delivery
• Vendor Management
• Vendor Relationships
• Project Portfolio Management
• Service Delivery
• Global Delivery
• Project Management
• Strategic Planning
• Long-Term Customer Relationships
• IT Service Management
• Program Management
• Business Intelligence
• IT Strategy
• Business Process
• IT Management
• Pmo
• Business Process Improvement
• Service Management