Belkis C.
Customer Success Manager @MongoDB
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WORK HISTORY
Customer Success Manager @MongoDB
ES
Apr ‘21 - MongoDB (Dublin/ Barcelona) Customer Success Manager • Support the customer lifecycle in the onboarding, adoption, upselling and technical training to guarantee customer satisfaction, retention and growth in my portfolio • Managed the renewals cycle, coordinating with sales and operations teams to ensure timely contract execution and maximize customer retention• First dedicated CSM for the Middle East Region (2021–2023). Dedicated CSM for Spain from 2023. Created and led the first MongoDB certification program across a region that’s been replicated worldwide.• Became the first internal coordinator of product certification for the whole EMEA CSM team• Led different initiatives for process improvements within the CSM team• Created the first Hackathon that involved 3 months training with a customer in Spain.• Consistently achieved KPIs on retention rates (+91%), new sales influence (+12 new leads per quarter), and customer engagement (trainings, demos, hackathons, etc.)• Portfolio of 10 High value accounts. Annual Retention Revenue:~$3.8M per year
EDUCATION
City St George’s, University of London
Database Design with SQL Server, Databases/ Data Analysis
London Metropolitan University
Master of Business Administration (MBA), Business Administration, Management and Operations
Universidad Central de Venezuela
International Studies Bachelor's degree, International Studies
SKILLS
ABOUT BELKIS C.
I am passionate about technology, data, research and how to make them useful and profitable for a smooth Customer Journey.I have excellent research and data analysis skills. My background in management consulting, my MBA studies and the recent experience as part of the Customer Success team have given me the knowledge to apply a strategic approach while delivering a good service in a fast pace environment.Also, I am very good at building relationships as well as a natural seller, ambitious, resilient and creative. I have Right to Work in UK and Ireland (No sponsorship needed)
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