Belinda Primus

WORK HISTORY

EDUCATION

ABOUT BELINDA PRIMUS

Results-oriented Client Engagement Leader with successful project management, operations, and sales record of meeting and exceeding Key Performance Indicators (KPIs) in multiple industries, including wireless, telecommunications, cable, energy, and not-for-profits. Inspire and motivate large teams to consistently exceed performance and service level targets. Implement best-practice methodologies to drive continuous improvement. Adept in building strong client relationships, developing high-performance teams, providing optimal customer service, significantly impacting company revenue, and market share. Specialize in call center operations. Project Management Areas of Expertise •Project Integration Management •Project Scope Management •Project Time Management •Project Cost Management •Project Quality Management •Project Human Resources Management •Project Communications Management •Project Risk Management •Project Procurement Management •Project Stakeholder Management Leadership Areas of Expertise •Organizational Leadership •Performance Management •Team Development,Training, •Coaching,Mentoring •Talent Management Customer Operations Areas of Expertise •Quality Assurance •Metrics and Service Levels •Workflow Design •Business Process Reengineering •Complex and Ambiguous Problem Solver Sales Areas of Expertise •Consultative Strategic Sales •Account Management •Prospecting & Cold Calling •Networking & Generating Leads •Proposals & RFP\'s •B2B Sales •Relationship Building •Financial Analysis •Closing Contracts Continuing Education •April 2020 Training - Completed Certification of 10 hour Agile and Scrum Fundamentals Course, International Learning Institute Contact: b••••••••@gmail.com