Belinda Lewis

Experience

1. Customer Service Professional

   Serco

   Feb 2014 — Present

   Assist customers in the UK with booking and making amendments with regard to their airline tickets via phone and e-mail; Provide end to end resolution to customers who enquire about their existing and future travel requests; Process payments for airline ticket bookings via Credit Card; Manage disruption related enquiries for customer with regard to flight delays and cancellations and accordingly process refunds if required; Efficient usage of eRes and Kana (CRM Systems) to book, reserve and amend tickets; Send daily reports to team leader with regard to sales achieved; Manage complaint e-mails sent by customers and help them resolve it within given timelines.

Education

• Divine Child High School

  SSC, SSC

  1997 — 1998

Skills

• Business Process Outsourcing (Bpo)
• Service Delivery
• Customer Experience
• Team Leadership
• Management
• Integration
• Process Improvement
• Call Centers
• Team Management
• Vendor Management
• Customer Service
• Telecommunications
• Leadership
• Customer Relationship Management (Crm)
• IT Strategy
• Contact Centers
• Business Process Improvement
• Project Management
• Performance Management
• Crm
• Microsoft Office
• Sales
• Bpo