Belal Raouf
Application Support Technician @Schulich Execed
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WORK HISTORY
Application Support Technician @Schulich Execed
Toronto, ON, CA
Support ExedEd enterprise systems and ensure application availability and performance.• Build, customize, and maintain operational and marketing reports using CRM and reporting tools.• Translate business needs into technical specifications and implement practical solutions.• Troubleshoot application access issues; configure user access and train staff and faculty.• Provide technical support for online course delivery and recommend e-learning tools.• Ensure classroom and office equipment is operational (printers, AV, software setup).• Maintain website functionality and troubleshoot registration system integrations.• Support digital marketing initiatives, analyze campaign performance, and optimize SEO.• Liaise with third-party vendors for system updates, troubleshooting, and enhancements.• Collaborate with marketing, finance, and IT teams to improve business processes.
EDUCATION
Herat University
Bachelor's degree, Computer Software Engineering
Seneca Polytechnic
Short Term Program, Computer Science
York University
Professional Certificate , Big Data and Data Analysis
ABOUT BELAL RAOUF
From my first lines of code in web development to exploring the depths of data science, my journey has been driven by curiosity and problem-solving. Over time, I shifted my focus to data analysis, uncovering patterns, and transforming raw data into actionable insights.To strengthen my expertise, I studied Cloud Computing and Machine Learning at Seneca College and earned a diploma in Big Data & Data Analysis from York University. Now, I’m passionate about leveraging data to solve real-world challenges and drive impactful decisions. Let’s connect and talk data!
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