Beka Emeka-Okoye
Servicenow Developer @U.S. Bank
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WORK HISTORY
Servicenow Developer @U.S. Bank
I specialize in developing and implementing continuous monitoring systems in ServiceNow, creating complex reports, dashboards, and performance analytics to enhance data visibility and decision-making. My expertise includes designing and building custom ServiceNow applications, modules, and workflows using the Service Application Engine to automate processes and improve efficiency. I also focus on enhancing user experience with intuitive and responsive ServiceNow portal interfaces.I lead requirements gathering and translate business needs into technical solutions, ensuring alignment with organizational goals. I collaborate with stakeholders to integrate AI and machine learning, and I seamlessly integrate virtual agents with ServiceNow applications, such as incident management and change management, to provide automated solutions.Additionally, I design custom conversational flows for virtual agents, participate in continuous improvement initiatives, and stay updated on trends to drive platform innovation. My experience extends to developing custom integrations with third-party systems, using RESTful APIs, SOAP web services, and JSON/XML formats to ensure seamless data exchange and process automation. I also customize ServiceNow functionalities with server-side scripting, business rules, and UI policies to meet unique business requirements and streamline operations.
EDUCATION
Ekiti State University
Bachelor's degree, Computer Science
ABOUT BEKA EMEKA-OKOYE
ACCOMPLISHED | DYNAMIC | VERSATILE | RESULTS-DRIVEN SERVICENOW DEVELOPER With over…
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