Dave Chen

Head of Ux Research, Design System & Ux Operations @1Password

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

Head of Ux Research, Design System & Ux Operations @1Password

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Overseeing UXR, Design System, Design & Research Operations teams, I\'m responsible for paving the foundational and operational layer for our Product, Design and Research org, ensure teams are fueled with the right insights, tools and frameworks to operate effectively.

EDUCATION

2009 — 2011

Wilfrid Laurier University

Masters of Business Administration (MBA), Marketing

2004 — 2008

University of Waterloo

Bachelors of Mathematics, Honors Mathematics and Business Administration

SKILLS

Market ResearchProject ManagementLeadershipCrmOnline AdvertisingAnalytical SkillsCreative SolutionsCustomer InsightData AnalysisMarketing StrategyMarketing ResearchForecastingCompetitive AnalysisBusiness StrategyCross-Functional Team LeadershipMarketingManagement

ABOUT DAVE CHEN

Head of UX Research, Design Systems & Design/Research Operations at 1PasswordI lead three interconnected disciplines at 1Password — UX Research, Design Systems, and Design & Research Operations — building the infrastructure that product teams need to move faster and make better decisions.Over the past decade, I\'ve focused on a question most orgs eventually hit: how do you scale design quality and customer insight without slowing down? My answer has been to treat research, systems, and operations not as support functions, but as strategic leverage. At 1Password, that means my teams own the design system that unifies how we build, the research practice that keeps us grounded in real user behavior, and the operational frameworks that keep cross-functional teams aligned as we grow.Before this role, I built my foundation in research and product management — work that shaped how I think about leadership. Every system I build, every team I scale, starts with the same principle: understand the problem deeply before you optimize for speed.I\'m passionate about making the digital world more secure and accessible — and about building the research, systems, and operational foundations that let product teams do that at scale.

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Dave Chen — Head of Ux Research, Design System & Ux Operations at 1Password in Toronto, CA | Unifers