Karan Shah

About Karan Shah

I build and run the professional-services teams that turn data and AI platforms into…

Experience

1. Head of Service Delivery - Apac Professional Services

   Cisco

   Sep 2020 — Present · IN

   People Management: Building and leading high-performing teams of consultants, project managers, and solution architects in Professional Services who deliver exceptional results- Growth Catalyst: Collaborating with sales teams to identify new opportunities and craft winning delivery strategies- Process Innovation: Developing and refining repeatable processes and best practices that drive efficiency and excellence- Customer Obsession: Driving long-term success for key accounts, with a focus on revenue growth, profitability, and utilization- Leadership in Action: Coaching and mentoring team members, navigating complex escalations, and fostering a culture of collaboration and innovation- Strategic Partnerships: Building and managing strategic relationships with third-party partners to drive quality, innovation, and growth

Education

• St. Thomas School

  10+2, Science

  1997 — 2010

• CALCUTTA UNIVERSITY)SOFTWARE ENGG

  3 YEAR DIPLOMA; B.Sc, SOFTWARE ENGINEERING; PURE SCIENCE

  2005 — 2008

• ST. THOMAS BOYS SCHOOL

  DIPLOMA, COMPUTER SCIENCE, SUCCESSFUL COMMUNICATION; GLOBAL ENGLISH

  1996 — 2008

• NIIT Pune

  GNIIT, Computer Programming, Specific Applications

  2005 — 2008

Skills

• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• Team Management
• Microsoft Sql Server
• Solution Architecture
• Python
• Lotus Notes
• Requirements Analysis
• Pre-Sales
• Crm
• Itil
• IT Service Management
• Sql
• Asp.net
• Android
• Databases
• Outsourcing
• Blackberry Enterprise Server
• Afaria
• Blackberry
• Active Directory
• Enterprise Software
• Problem Solving
• Consulting
• Service-Level Agreements (Sla)
• Transition Management
• Application Performance Management
• Sla
• Incident Management